If there are product failures and damage caused by non-human and natural irresistible factors during the warranty period, we will evaluate, conduct online guidance repair, send repair, and replace and repair important parts. After the shelf life, we still provide permanent services, including online guidance, parts procurement and delivery, etc

Service Process

Jialiang believe good service will may clients loyal. And we has an excellent after-sales service team to ensure that the first time to solve customer after-sales problems.
If you are facing any inssue during the use of the equipment, please feel free to contact us for help.

Pre-sales process

1.  Analyze and design according to customer products, local weather and geographical location, including professional CAD and 3D three-dimensional design drawings.

2.  According to the requirements put forward by the customer and the actual situation, the production will be carried out after confirming the plan.

3.  Share successful project cases and show the strength of the factory for customers to feel more intuitively.

After-sales process

1.  Provide customers with one-time free online installation training, share installation manuals and installation tutorials. Including cold storage board installation, machine installation, equipment debugging, etc.

2.  We provide remote service by network and telephone, and professional engineers provide quick error diagnosis and repair solutions. The main contact APPs are: WhatsApp, QQ, WeChat, Skype, etc.

3.  If it cannot be solved online, Jialiang also provide oversea service.Engineers have traveled all over the world and accumulated rich experience. Rich installation experience and professional technology are at your service. And they also have multiple entry visas for multiple countries, which can shorten the post-sales response time.